Refund Policy
Non-Refundable Services
All services delivered by Aveotra are tailored to the client’s specific needs and business context. As such, payments made for consulting, advisory, technical enablement, analytics implementation, or strategy services are non-refundable, once work has commenced or deliverables have been shared.
This includes:
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Strategic and operational assessments
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Custom analytics dashboards or reports
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Process optimization roadmaps
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Technical integrations or platform enablement
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Any time-bound consulting or advisory engagement
Refund Eligibility (Exceptional Cases Only)
Refunds may be considered only in the following rare scenarios:
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Duplicate Payment: Accidental double payment for the same invoice.
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Service Non-Initiation: If Aveotra fails to initiate the agreed-upon service within 14 business days of the confirmed project start date and the delay is not caused by the client (e.g., missing inputs, delayed approvals, or scope changes).
Requests under these conditions must be submitted in writing to support@aveotra.com within 7 calendar days of the issue.
Refund Processing
If a refund is approved:
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It will be processed within 15 business days
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Refunded to the original payment method only
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Aveotra will notify the client via email once the refund is initiated
Client Responsibilities
To ensure smooth service delivery, clients must:
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Provide timely access to required data, systems, and personnel
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Approve deliverables and documentation in a timely manner
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Adhere to project timelines and communication protocols
Failure to do so may impact deliverables and void refund eligibility.
Dispute Policy
Clients are encouraged to contact our support team first to resolve concerns amicably. Initiating a chargeback or external dispute without prior communication may result in suspension of services and reporting to relevant platforms or credit risk monitoring agencies.
Contact Us
For any questions regarding this policy, please reach out to: